Return and Exchange Policy

RETURN & EXCHANGE PROCESS FLOW (for physical products, scroll down for information about coaching services)

 At CAJA Collective, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via email at @teamccollective.com

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM

  • To begin the returns process, please send an email to our customer service support team @teamccollective.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
  • Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
  • You will be notified when your return has been received at our warehouse. Once received, and verified
    • We will refund your original form of payment in 3-5 business days.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.

Have more questions? Reach out to our Customer Support Team @teamccollective.com  from Mon-Fri 9am-5pm ET or email 

 

For Coaching Services:

CAJA Collective Coaching Services Cancellation Policy

At CAJA Collective, we strive to provide the best possible experience for our clients. We understand that schedules can change, and we are happy to accommodate cancellations or rescheduling requests when necessary. To ensure fairness and to respect both your time and ours, we have established the following cancellation policy:

  1. Session Cancellations and Rescheduling

If you need to cancel or reschedule a coaching session, please notify us at least 48 hours in advance.

Cancellations or rescheduling requests made less than 48 hours before a scheduled session will result in the session being forfeited without a refund or the opportunity to reschedule.

If you fail to attend a scheduled session without providing notice, the session will be considered a “no-show” and no refund will be provided.

  1. Program Cancellations

Before Program Start:

You may cancel your coaching program with a full refund up to 7 days before the start date.

Cancellations made less than 7 days before the program begins will be eligible for a 50% refund.

After Program Start:

Once the coaching program has begun, no refunds will be provided, as you are paying for a reserved spot and access to the full coaching experience.

If you choose to discontinue the program early, you are still responsible for completing all remaining payments according to your chosen payment plan.

We understand that life happens, so if you need to pause your program for a valid reason (e.g., illness, family emergency), we will work with you to reschedule sessions or provide a credit toward future coaching.

  1. Group Coaching Program Cancellations

Group coaching programs are non-refundable once the program has started.

If you are unable to attend a group session, you may request access to any recorded content (if available), but refunds or rescheduled group sessions will not be provided.

  1. VIP Intensive Cancellations

Cancellations for VIP Intensive sessions must be made at least 7 days before the scheduled session for a 50% refund.

Cancellations made within 7 days of the scheduled session will not be refunded, but the session can be rescheduled at no additional cost.

  1. Payment Plan Cancellations

If you have chosen a payment plan and wish to cancel your coaching program, you are still responsible for paying any outstanding amounts according to the agreed payment schedule.

Payment plans are non-refundable once the program has started, but we can work with you on rescheduling or adjusting session dates if needed.

  1. Refunds

Refunds, where applicable, will be processed within 14 business days of receiving a valid cancellation request.

By adhering to this policy, we can maintain the highest level of service and commitment to all of our clients. If you have any questions or need to make a cancellation or rescheduling request, please contact us at teamcajacollective@gmail.com